PENGARUH PSYCHOLOGICAL EMPOWERMENT TERHADAP JOB PERFORMANCE DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI VARIABEL MEDIASI
Abstract
Purpose: This research reveals: (1) impact of psychological empowerment in job performance (2) effect of psychological empowerment on organizational citizenship behavior (3) effect of organizational citizenship behavior on job performance (4) effect of psychological empowerment on job performance through organizational citizenship behavior, Methods: This research is a causal research. The population of this study were partnership employees of PT Pos Indonesia Main Branch Office Padang City. The amount of samples used are population of 40 partnership employees. This data collecting by using questionnaire with a Likert Scale. The technique of analysis used is through SmartPLS 4 software. Result and discussions: The results of this research explain that: (1) psychological empowerment have good and important impact to job performance in partnership employees of PT Pos Indonesia Main Branch Office Padang City (2) psychological empowerment have good and important impact on organizational citizenship behavior in partnership employees of PT Pos Indonesia Main Branch Office Padang City (3) organizational citizenship behavior has a good and important effect on job performance in partnership employees of PT Pos Indonesia Main Branch Office Padang City (4) psychological empowerment has good and impotant effect on job performance through organizational citizenship behavior in partnership employees of PT Pos Indonesia, Padang Main Branch Office.
Keywords
Full Text:
PDFReferences
Jurnal dan lainnya
Acikgoz, Y., & Sumer, H. C. 2018. Predicting applicant withdrawal: An expectancy theory perspective. Military Psychology, 30(2), 152–161. https://doi.org/10.1080/08995605.2018.1425066
Ahmad Afzali, Motahari Amir Arash, & Loghman, H.-S. 2014. Investigating the influence of perceived organizational support, psychological empowerment and organizational learning on job performance: an empirical investigation. Tehnicki Vjesnik-Technical Gazette, 3651(55), 623–629.
Al-Mahasneh, M. A. 2015. The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality. European Journal of Business and Management, 7(36), 108–118.
Amalia, P. R., Wahyuningsih, S. H., & Surwanti, A. 2021. The Mediating Role of Organizational Citizenship Behavior on the Effect of Passion and Empowerment on Job Performance. Jurnal Manajemen Bisnis, 12(2), 127–141. https://doi.org/10.18196/mb.v12i2.11035
Chiang, C. F., & Hsieh, T. S. 2012. The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Cudjoe, J., Agyapong, D., Light, O., Frimpong, S. E., & Opoku, R. K. 2023. Psychological empowerment and job performance of star-rated hotels: The mediating role of emotional intelligence. Cogent Business and Management, 10(3). https://doi.org/10.1080/23311975.2023.2266131
Egemen, M. 2024. Assessing the individual effects of different job satisfaction facets on the job performance of qualified employees in the unique conditions of the construction industry. Ain Shams Engineering Journal, 15(7), 102789. https://doi.org/10.1016/j.asej.2024.102789
Ekanayaka, E. M. M. K. 2020. Proceedings of Undergraduate Research Symposium - 2020. 1–9.
Fan, X., & Korea, S. 2023. The Impact of Improving Employee Psychological Empowerment and Job Performance Based on Deep Learning and Artificial Intelligence. Journal of Organizational and End User Computing, 35(3), 1–14. https://doi.org/10.4018/JOEUC.321639
Hsiao, C. H., & Wang, F. J. 2020. Proactive personality and job performance of athletic coaches: organizational citizenship behavior as mediator. Palgrave Communications, 6(1), 1–8. https://doi.org/10.1057/s41599-020-0410-y
Kagucia, C., Mukanzi (Ph.D), D. C. M., & KIHORO (Ph.D), P. J. M. 2020. the Influence of Relational Employee Empowerment on Job Performance in National Polytechnics in Kenya. Strategic Journal of Business & Change Management, 7(1). https://doi.org/10.61426/sjbcm.v7i1.1520
Karavardar, G. 2014. Perceived Organizational Support, Psychological Empowerment, Organizational Citizenship Behavior, Job Performance and Job Embeddedness: A Research on the Fast Food Industry in Istanbul, Turkey. International Journal of Business and Management, 9(4), 131–139. https://doi.org/10.5539/ijbm.v9n4p131
Kiatkawsin, K., & Han, H. 2017. Young travelers’ intention to behave pro-environmentally: Merging the value-belief-norm theory and the expectancy theory. Tourism Management, 59, 76–88. https://doi.org/10.1016/j.tourman.2016.06.018
Kundu, S. C., Kumar, S., & Gahlawat, N. 2019. Empowering leadership and job performance: mediating role of psychological empowerment. Management Research Review, 42(5), 605–624. https://doi.org/10.1108/MRR-04-2018-0183
Marfuatun, M., & Muafi, M. 2021. Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP). International Journal of Research in Business and Social Science (2147- 4478), 10(1), 15–27. https://doi.org/10.20525/ijrbs.v10i1.1020
Miska, R. R. 2024. Peningkatan Persaingan Dan Perubahan Teknologi Telah Menimbulkan Tantangan Baru Bagi Organisasi Secara Global. Asp. 2(2), 21–37.
Ochoa Pacheco, P., Coello-Montecel, D., & Tello, M. 2023. Psychological Empowerment and Job Performance: Examining Serial Mediation Effects of Self-Efficacy and Affective Commitment. Administrative Sciences, 13(3). https://doi.org/10.3390/admsci13030076
Ozer, M. 2011. A moderated mediation model of the relationship between organizational citizenship behaviors and job performance. Journal of Applied Psychology, 96(6), 1328–1336. https://doi.org/10.1037/a0023644
Pradhan, D. E. B. and D. R. K. 2017. Impact of organizational citizenship behavior on job performance in Indian healthcare industries: The mediating role of social capital. International Journal of Productivity and Performance Management.
Prentice, C., & Thaichon, P. 2019. Revisiting the job performance–burnout relationship. Journal of Hospitality Marketing and Management, 28(7), 807–832. https://doi.org/10.1080/19368623.2019.1568340
Purvis, R. L., Zagenczyk, T. J., & McCray, G. E. 2015. What’s in it for me? Using expectancy theory and climate to explain stakeholder participation, its direction and intensity. International Journal of Project Management, 33(1), 3–14. https://doi.org/10.1016/j.ijproman.2014.03.003
Puspitasari, N. L. M. R. 2016. Pengaruh Perceived Organizational Support Terhadap Prestasi Kerja Dengan Ocb Sebagai Variabel Pemediasi. Jurnal Manajemen, Strategi Bisnis Dan Kewirausahaan, 8(2), 333–345.
Putra, A. S. B., Kusumawati, E. D., & Kartikasari, D. 2023. Psychological Empowerment and Psychological Well-Being as Job Performance Mediators. Journal of Business Management and Economic Development, 2(01), 127–141. https://doi.org/10.59653/jbmed.v2i01.372
Ridwan, M., Mulyani, S. R., & Ali, H. 2020. Improving employee performance through perceived organizational support, organizational commitment and organizational citizenship behavior. Systematic Reviews in Pharmacy, 11(12), 839–849. https://doi.org/10.31838/srp.2020.5.123
Safitri, D., & Sulistiyorini, D. 2022. The Influence of Meaningful Work and Organizational Citizenship Behavior on Job Performance of Employees in PT X Mojokerto. KnE Social Sciences, 2021(ICoPsy 2021), 333–345. https://doi.org/10.18502/kss.v7i1.10222
Sugiyono. 2013. Metode Penelitian Kuantitatif Kualitatif Dan R&D. Yogyakarta: Alfabeta.
Sukmayanti, N. K., & Sintaasih, D. K. 2018. The Effect of Perceived Organizational Support and Psychological Empowerment on Job Performance with Organizational Citizenship Behavior as Mediation. Journal of Business and Management, 20(5), 1–8. https://doi.org/10.9790/487X-20050340108
Sun, X. 2016. Psychological Empowerment on Job Performance—Mediating Effect of Job Satisfaction. Psychology, 07(04), 584–590. https://doi.org/10.4236/psych.2016.74060
Tetik, N. 2016. The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides. International Journal of Academic Research in Business and Social Sciences, 6(2), 233–251. https://doi.org/10.6007/ijarbss/v6-i2/2026
Refbacks
- There are currently no refbacks.
